At Sai Krishna Instruments, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By using our website, you consent to the data practices described in this policy.

We may collect the following categories of information: • Personal Information: Name, email address, phone number, and mailing address provided when you contact us or place an order. • Technical Information: IP address, browser type, device information, and pages visited when you access our website. • Transaction Information: Purchase history, product preferences, and service request details. • Communication Records: Messages and inquiries you send us through contact forms or email. We only collect information that is necessary to provide our services and improve your experience.

We use the information we collect for the following purposes: • To process and fulfill your orders and service requests • To communicate with you regarding your inquiries and orders • To send warranty registration confirmations and service notifications • To improve our website, products, and services • To comply with legal obligations and resolve disputes • To send promotional communications (with your consent) • To prevent fraud and ensure website security

We do not sell, trade, or rent your personal information to third parties. We may share your information with: • Service Providers: Trusted third parties who assist us in operating our website and conducting our business, subject to confidentiality agreements. • Legal Requirements: When required by law, court order, or governmental authority. • Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate privacy protections. We ensure that any third parties we share data with maintain appropriate privacy and security standards.

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Types of cookies we use: • Essential Cookies: Required for the website to function properly. • Analytics Cookies: Help us understand how visitors interact with our website. • Preference Cookies: Remember your settings and preferences. You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include: • SSL/TLS encryption for data transmission • Regular security assessments and updates • Access controls limiting who can view personal data • Secure data storage with encryption at rest However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

You have the following rights regarding your personal information: • Access: Request a copy of the personal information we hold about you. • Correction: Request correction of inaccurate or incomplete information. • Deletion: Request deletion of your personal information, subject to legal obligations. • Opt-out: Unsubscribe from marketing communications at any time. • Portability: Receive your data in a structured, machine-readable format. To exercise any of these rights, please contact us at instrumentssaikrishna@gmail.com.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it. Warranty and transaction records are retained for the duration of the warranty period plus applicable statutory limitations.

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete that information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. We encourage you to review this policy periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: Sai Krishna Instruments — Privacy Team Email: instrumentssaikrishna@gmail.com Phone: +91 7008612598 We aim to respond to all privacy-related inquiries within 5 business days.